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Jewish Hospital & St. Mary’s HealthCare Puts ER Wait Times at Patients’ Fingertips


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Barbara Mackovic
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LOUISVILLE, Ky.— Jewish Hospital and St. Mary’s HealthCare (JHSMH) today announced a new initiative to regularly update and publish wait times at the organization’s six Louisville area emergency rooms.  JHSMH is the first healthcare network in the region to adopt this new technology.

Patients can now view updated wait times for six of the network’s emergency rooms by texting “ERWAIT” to , visiting jhsmh.org or accessing the wait times feature available on the JHSMH mobile application.  The posted ER wait time estimates will be updated every fifteen minutes based on actual patient experience from the preceding two hours.

“We believe this new technology will help patients choose their best option for emergency care services in the community” said Shelley Neal, Vice President of Ambulatory Care for JHSMH.

The hospital network, which operates more ER locations than any healthcare system in the region, boasts an average wait time of less than 30 minutes.  Emergency room wait time is measured as the average time from a patient’s arrival at the ER until the time the patient is seen by a board-certified ER physician.

“This service can be very beneficial for those with non-life threatening illnesses and help patients decide where they want to go for treatment,” said Dr. Brenden Wetherton, an emergency medical physician with JHSMH.  “Whether you are seeking care for yourself, a child or an aging parent, knowing an approximate wait time can help make a trip to the ER a more positive experience for everyone.”

The feature is intended for use in non-life threatening situations only.  Those patients with a medical emergency should call 9-1-1 or seek medical attention at the nearest emergency room immediately.

Estimated ER wait times will be posted for all JHSMH emergency locations, except their Shelbyville location.  Those included are:

  • Jewish Hospital, 200 Abraham Flexner Way
  • Jewish Hospital Medical Center East, 3920 Dutchmans Lane
  • Jewish Hospital Medical Center Northeast, 2401 Terra Crossing Blvd
  • Jewish Hospital Medical Center South, 1903 W Hebron Lane
  • Jewish Hospital Medical Center Southwest, 9700 Stonestreet Road
  • Sts. Mary & Elizabeth Hospital, 1850 Bluegrass Ave.



Jewish Hospital & St. Mary’s HealthCare (JHSMH) is a regional health network that includes more than 70 health care facilities and 1,900 patient beds in Kentucky and southern Indiana. JHSMH provides a complete array of health care services including hospitals, outpatient care, occupational health, psychiatric care and rehab medicine. JHSMH also provides innovative home health care and specialty programs promoting the highest quality of life to families in Kentucky and southern Indiana and has been nationally ranked in the top 25 percent of Medicare-certified agency providers. JHSMH has nearly 7,850 team members and employs a network of physician practices that provide both primary and specialty medical care.






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200 Abraham Flexner Way•Louisville, KY•40202

Last Updated: 2/4/2015